An Enterprise Portal for an International Company

Challenge

An out-of-date, web-based system was stalling company-wide collaboration. The contribution process was cumbersome, the site was difficult to maintain and its age made it inflexible. They needed a modern web application with the ability to assist in user-content creation, control content visibility, and foster greater participation in their business process. Could a new program really influence corporate activity? How could the deployment of a new system inspire greater user-adoption?

Solution

• Streamlined contributions by adding a content submission and approval process - Users can now request help creating or managing content as well as rate and post feedback to content
• Increased user experience with immense flexibility - Content can be classified by categories and subcategories and searched by a variety of criteria
• Reduced maintenance - New web-based portal is now up-to-date and scalable

Results

• User-adoption increased significantly, resulting in more accurate & timely information
• System flexibility is great enough to support recruiting and marketing activities
• Response-time for customer issues increased dramatically, increasing customer service standards

Download

• i4DM_Portal_CaseStudy_International Company.pdf

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