Custom Application Development for a Statewide Agency

Challenge

A statewide government agency was in a sticky situation. They had five different lines of business each running separate combinations of Mainframe, POS and IVR, creating miscommunications and gaps in efficiency. Considering that the system was used by internal employees as well as the public, there wasn't room for error. How could they get their current programs smoothly integrated into a single, unified system? How could the new system boost efficiency and customer-satisfaction?

Solution

i4DM launched an intuitive Custom Application initiative:

• Created a Centralized Scheduling System uniting all lines of business
• Developed a user-friendly, web-based application for employees and customers
• Closely monitored the programs evolution, ensuring the least amount of downtime

Results

• Internal strategies were easily executed with all lines of business under one system
• Customer wait time was significantly reduced due to an improved scheduling process
• Accuracy of customer records increased dramatically because of a consistent data process

Download

• i4DM_CustomApp_CaseStudy_Statewide Agency.pdf

Case Studies

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• CRM Deployment for Mid-Atlantic Technology Provider
• Custom Application Development for a Statewide Agency
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